Privacy Policy
Celestia (“we”, “us”, “our”) operates wearcelestia.com. This policy explains what personal information we collect when you visit our website or place an order, how we use it, and the choices you have.
Information we collect
- Information you give us: your name, email address, shipping and billing address, phone number, and anything you include when you contact us.
- Order information: the products you buy, order totals and order history. Payments are handled by our secure payment providers; we do not store your full card details.
- Information collected automatically: your IP address, browser and device type, pages you view, and how you arrived at our site, collected through cookies and similar technologies.
How we use your information
- To process, ship and deliver your orders, and to handle returns and refunds.
- To send order confirmations, shipping updates and customer service replies.
- To send marketing emails, only if you have opted in. You can unsubscribe at any time using the link in any email.
- To improve our website, products and customer experience.
- To detect and prevent fraud, and to meet our legal and tax obligations.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how visitors use our site. Non-essential cookies, such as analytics and advertising cookies, are only used with your consent. You can change your cookie choices at any time in your browser settings.
Sharing your information
We do not sell your personal information. We share it only with trusted partners who help us run our store, such as our e-commerce platform, payment processors, shipping carriers, and email and analytics providers. They may use your information only to provide their services to us. We may also disclose information when required by law.
How long we keep your information
We keep your information only as long as needed to fulfil your orders, provide customer service and meet legal, tax and accounting requirements. After that, we delete or anonymise it.
Your rights
Depending on where you live, including in the European Union under the GDPR, you have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Ask us to delete your information.
- Object to or restrict how we use your information.
- Receive a copy of your information in a portable format.
- Withdraw your consent at any time, for example to marketing emails.
To exercise any of these rights, email us at info@wearcelestia.com. You also have the right to lodge a complaint with your local data protection authority.
Security
We use reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, but we work hard to keep your data safe.
Children
Our website is not intended for children under 16, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with an updated date.
Contact us
Questions about this policy? Email us at info@wearcelestia.com.