Return Policy

We offer a 30-day money-back guarantee on full-price items. If you’re not completely happy with your purchase, you can return it within 30 days of delivery for a full refund.

Eligibility

To be eligible for a return, your item must be:

  • Returned within 30 days of the delivery date.
  • Unused, unworn and unwashed, in its original condition.
  • In its original packaging, with all tags attached.
  • Accompanied by proof of purchase (your order number or receipt).

Items that cannot be returned

The following are excluded from our 30-day money-back guarantee:

  • Bundles: any products purchased as part of a bundle.
  • Sale items: any products purchased on sale or at a discounted price.

How to start a return

  1. Email us at info@wearcelestia.com with your order number and the item(s) you would like to return.
  2. We will reply with return instructions and the return address.
  3. Pack the item securely and send it back. Please do not send items back without contacting us first, as unauthorised returns may not be accepted.

Refunds

Once we receive and inspect your return, we will email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 5 to 10 business days. Depending on your bank or card provider, it may take a few extra days for the refund to appear on your statement.

Return shipping

Unless the item arrived damaged or incorrect, return shipping costs are the customer’s responsibility and are non-refundable. We recommend using a trackable shipping service, as we cannot be responsible for returns lost in transit.

Damaged or incorrect items

If your order arrives damaged, defective or incorrect, email us at info@wearcelestia.com within 7 days of delivery with your order number and a photo of the item. We will arrange a replacement or full refund at no extra cost to you. This applies to all items, including bundles and sale items.

Exchanges

The fastest way to get a different size or colour is to return your original item for a refund and place a new order.

Contact us

Questions about returns? Email us at info@wearcelestia.com.